Position Summary

We are seeking a Card Service Specialist to provide critical support within our Card Services department. The ideal candidate will bring hands-on experience working with debit, ATM, and credit card products including setup, maintenance, and dispute processing. This position plays a key role in ensuring compliance with Visa rules, federal regulations, and internal procedures while maintaining excellent member service.

Key Responsibilities

• Perform daily processing and maintenance of debit, ATM, and credit card accounts.
• Support and back up critical card processing functions, ensuring timely and accurate completion.
• Handle monetary and non-monetary exception reports and resolve discrepancies.
• Process fraud and dispute claims in accordance with Visa and federal regulations.
• Work directly with members and internal departments to resolve issues and provide account support.
• Maintain compliance with applicable laws, regulations, and institutional policies.

Qualifications

• 1-3 years of experience in a financial institution, preferably within a credit union environment.
• Working knowledge of debit, ATM, and credit card operations, including setup, maintenance, and dispute resolution.
• Strong attention to detail and accuracy in handling financial data.
• Excellent problem-solving and communication skills.
• Bilingual abilities are a plus but not required.
• Must successfully pass a background and credit check.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.