LHH is seeking a Customer Service Coordinator for an incredible real estate firm in Buckhead, Atlanta, GA. This role will work with the Property Management Office, delivering a high-touch, professional experience to customers, contractors, vendors, and visitors each day. This role manages the main receptionist area and plays a critical part in customer engagement, administrative coordination, and operational support.

Key Responsibilities

• Deliver customer service experience with every interaction.

• Build and maintain strong customer relationships through consistent, responsive, and high-quality service.

• Monitor customer indicators such as move-ins, move-outs, and customer notices.

• Support the planning and execution of customer engagement events.

• Coordinate special customer and vendor communications, including holiday cards, notifications, anniversaries, monthly calendars, and event reminders.

• Prepare new customer welcome packages and letters.

• Manage the main reception area, greeting walk-in customers, visitors, vendors, and contractors and directing them appropriately.

• Answer and route incoming phone calls in a professional and courteous manner, resolving requests directly whenever possible.

• Provide administrative support including calendar management, appointment scheduling, vendor coordination, filing, and special projects.

• Assist with correspondence, customer mailings, and general clerical duties.

• Oversee mail and package protocols and order office supplies as needed.

• Maintain organized customer and administrative filing systems, ensuring accuracy and timely documentation.

• Track and maintain insurance certificates for customers and vendors.

• Receive incoming service requests and dispatch them to the appropriate personnel.

• Update and maintain the Yardi Work Order System and building website.

• Manage preventive maintenance systems and work order documentation.

• Ensure proper operation of phone and internet systems.

• Maintain familiarity with building emergency procedures to assist customers during emergency situations.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.

• Minimum of 2 years of customer service experience in any industry.

• Real estate or property management experience preferred but not required.

• Strong customer service mindset with a sense of urgency and responsiveness.

• Excellent verbal and written business communication skills.

• Highly organized, detail-oriented, and process-driven.

• Ability to manage multiple priorities and meet deadlines efficiently.

• Strong interpersonal skills with the ability to collaborate across departments.

• Data-driven approach with a focus on accuracy and completeness.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Access).

• Experience with Yardi preferred.

Job Type

• In-Office

• Full Time

• Direct Hire

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.