Bilingual Spanish Customer Service Professional – Account Manager

📍 Brea, California | Full-Time

Are you a customer-focused professional who thrives on building relationships and delivering exceptional service? An amazing, growing company in Brea is seeking a Bilingual Spanish Customer Service Professional / Account Manager who will serve as the voice of the company and a trusted partner to valued clients.

This is an exciting opportunity for someone who enjoys solving problems, managing accounts, and ensuring customers receive a world-class experience from start to finish.

Key Responsibilities

• Serve as the primary point of contact for customer accounts, providing responsive and professional support in both English and Spanish

• Build strong relationships with clients and act as the voice and advocate of the customer within the company

• Manage order processing, account updates, and issue resolution through CRM and ERP systems

• Coordinate with internal teams including sales, operations, and logistics to ensure smooth order fulfillment

• Track customer activity, account details, and service metrics in CRM platforms

• Utilize Excel to maintain reports, analyze account activity, and support operational needs

• Proactively communicate updates, resolve concerns, and ensure an outstanding customer experience

• Maintain accurate documentation of customer interactions and transactions

Qualifications

• Bilingual in Spanish and English (required)

• 3+ years of customer service or account management experience

• Strong experience using CRM systems

• Experience working with ERP platforms

• Proficiency in Microsoft Excel

• Excellent communication, problem-solving, and relationship-building skills

• Highly organized with strong attention to detail

• Ability to manage multiple accounts and priorities in a fast-paced environment

What We’re Looking For

✔ A professional who genuinely enjoys helping customers

✔ Someone who takes ownership of client relationships

✔ A proactive communicator who represents the company with professionalism and care

If you are a bilingual customer service professional ready to take the next step in your career and represent a company that truly values its customers, we’d love to hear from you.

Benefits:

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

LHH | Privacy Policy

View the Lee Hecht Harrison Privacy Policy here and learn more about how information is handled on the site. Please contact us if you require more information.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.