• Answer incoming customer calls to schedule service appointments and respond to service?related inquiries
• Place outbound calls to confirm, update, or schedule service visits
• Dispatch technicians based on skill set, location, availability, and customer preferences
• Communicate proactively with customers regarding technician arrival times, job status, and service updates
• Maintain ongoing communication with technicians regarding availability, job progress, and completion times
• Ensure all customer and job details (name, address, phone number, service notes) are accurate and complete
• Perform administrative and clerical duties as assigned by supervisors or management
• Support high interaction between technicians and customers across residential and commercial accounts
• Complete additional tasks and responsibilities as assigned

• Prior experience in customer service, call center, scheduling, or dispatch preferred
• Strong verbal communication skills and professional phone etiquette
• Ability to multitask and stay organized in a fast?paced, high?volume environment
• High attention to detail and accuracy in data entry and scheduling
• Comfortable using dispatch or scheduling software
• Team?oriented with strong problem?solving and time?management skills

• Pay: $19/hr - $21/hr
• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.