We’re looking for a Accounts Receivable / Collections Lead to join a high-performing finance team within a large, process-driven organization. This is a hybrid role near Grand Rapids, Michigan. This role requires someone who thrives in a complex environment, can manage a high-volume AR portfolio, and brings both strategic insight and hands-on execution to the collections process.

Key Responsibilities:

• Own and manage a diverse portfolio of customer accounts, ensuring timely collections while maintaining strong customer relationships.

• Conduct detailed account reviews, resolve discrepancies, and lead efforts to streamline collection workflows.

• Utilize multiple ERP systems (e.g., SAP, Oracle, JD Edwards) and tools to manage billing, credit memos, payment application, and reconciliations.

• Mentor and support junior AR team members, providing training and escalation support as needed.

• Analyze aging reports and prepare AR status summaries for leadership.

• Act as a liaison between internal teams—Sales, Customer Service, and Billing—to resolve complex account issues.

• Participate in month-end close activities, including account reconciliations and reporting.

• Proactively identify trends in payment behavior and contribute to credit policy and process improvements.

Qualifications:

• 4+ years of experience in Accounts Receivable and Collections, preferably within a mid-to-large size organization.

• Advanced proficiency with AR systems and ERP platforms (e.g., SAP, Oracle, Workday, JD Edwards).

• Excellent Excel skills (VLOOKUPs, pivot tables) and strong documentation practices.

• Proven ability to manage complex accounts and negotiate with professionalism.

• Strong organizational and time management skills with attention to detail.

• Clear and effective verbal and written communication skills.

• Self-starter with a collaborative mindset and process improvement orientation.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance