LHH is actively seeking an HR Coordinator II for one of our top clients in Indianapolis. this will be a hybrid contract opportunity with our client.

Employee Success (ES) People Advisor

About the Team

Employee Success (ES) is a team of HR professionals dedicated to helping employees do the best work of their lives. Our mission is to attract, develop, and retain top talent while delivering a best-in-class employee experience rooted in a people-first culture. From recruiting exceptional candidates to designing innovative programs and optimizing operations, we focus on creating an elite employee experience that enables the organization to deliver extraordinary results.

The Role

As an ES People Advisor, you will join a globally diverse team providing guidance and support to employees and managers across multiple geographies. Leveraging modern HR technology, you will serve as a trusted resource for HR-related inquiries while ensuring a seamless and high-quality employee experience.

The ideal candidate is highly organized, detail-oriented, and an excellent communicator who thrives in a fast-paced, high-growth environment. You are comfortable handling sensitive and confidential matters, enjoy problem-solving, and are eager to expand your knowledge across a wide range of HR disciplines.

Your Impact

• Deliver exceptional customer service to employees and managers via our HR portal and other communication channels

• Maintain and enhance our knowledge base by creating, updating, and improving self-service content

• Manage and document employee interactions in a case management system, responding to inquiries related to benefits, time off, compensation, immigration, HR policies, and employee data

• Ensure timely, accurate resolution and closure of assigned cases

• Develop proficiency in Workday (or similar HRIS) and support manager and employee self-service processes

• Maintain strong knowledge of HR programs, processes, and policies

• Identify process inefficiencies and partner on solutions that improve the employee and manager experience

• Support User Acceptance Testing (UAT) for system enhancements

• Process transactions or corrections not completed through HRIS self-service

• Contribute to projects that modernize and streamline Employee Success services

Qualifications

• 2+ years of experience in Human Resources or a centralized customer service environment preferred

• Experience with Workday HCM or similar HRIS strongly preferred

• Experience working within a case management system

• Strong problem-solving skills with a focus on data integrity and process improvement

• Excellent verbal and written communication skills

• Ability to support employees navigating sensitive or personal circumstances

• Proven ability to diagnose issues and drive resolution effectively

• Strong customer-centric mindset with a commitment to delivering a superior employee experience

• Ability to thrive in a dynamic, fast-paced environment with competing priorities

• Demonstrated ability to maintain strict confidentiality

• Growth mindset with a passion for continuous improvement and leveraging technology

• Collaborative team player; experience in an HR shared services organization is a plus

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.