Customer Service Representative
Customer Service & Support/Customer Service
LHH
$21.00 - $25.00 per Hour
Lake zurich, IllinoisContract to hire
Customer Service
Customer Service & Support
The Customer Service Representative is responsible for delivering high?quality support to customers while accurately processing and managing customer orders. This role serves as a key point of contact between customers and internal teams, ensuring orders are entered correctly, inquiries are resolved promptly, and customer satisfaction is maintained throughout the order lifecycle. This is a great opportunity located near Lake Zurich, IL.
Responsibilities:
- Provide professional customer support via phone, email, and online systems by responding to inquiries, requests, and order?related issues.
- Enter, review, and process customer orders accurately, including new orders, changes, returns, and cancellations.
- Verify pricing, product availability, quantities, and delivery dates to ensure order accuracy and timely fulfillment.
- Communicate order confirmations, updates, backorders, shipping details, and tracking information to customers.
- Coordinate with internal departments such as sales, production, shipping, and inventory to resolve order discrepancies and service issues.
- Assist customers with quotes, lead times, and general product or service information.
- Maintain accurate and organized customer and order records within ERP, CRM, or order management systems.
- Resolve customer concerns related to pricing, shipment delays, or order errors in a timely and professional manner.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Previous experience in customer service, order entry, or administrative support roles.
- Strong data entry skills with a high level of accuracy and attention to detail.
- Proficiency in Microsoft Office and experience with ERP or CRM systems.
- Excellent written and verbal communication skills.
- Ability to multitask, prioritize, and work effectively in a fast?paced environment.
- Experience supporting manufacturing, distribution, or B2B customers.
- Familiarity with order processing, quoting, and inventory coordination.
- Experience handling a high volume of customer inquiries and orders.
Job Details:
- Contract to Hire
- 100% onsite
- Pay $21- $25 an hour depending on experience
If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $21.00 to $25.00 per hour
Search managed by: Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customer Service Representative
Customer Service & Support/Customer Service
LHH
$21.00 - $25.00 per Hour
Lake zurich, IllinoisContract to hire
Customer Service
Customer Service & Support
The Customer Service Representative is responsible for delivering high?quality support to customers while accurately processing and managing customer orders. This role serves as a key point of contact between customers and internal teams, ensuring orders are entered correctly, inquiries are resolved promptly, and customer satisfaction is maintained throughout the order lifecycle. This is a great opportunity located near Lake Zurich, IL.
Responsibilities:
- Provide professional customer support via phone, email, and online systems by responding to inquiries, requests, and order?related issues.
- Enter, review, and process customer orders accurately, including new orders, changes, returns, and cancellations.
- Verify pricing, product availability, quantities, and delivery dates to ensure order accuracy and timely fulfillment.
- Communicate order confirmations, updates, backorders, shipping details, and tracking information to customers.
- Coordinate with internal departments such as sales, production, shipping, and inventory to resolve order discrepancies and service issues.
- Assist customers with quotes, lead times, and general product or service information.
- Maintain accurate and organized customer and order records within ERP, CRM, or order management systems.
- Resolve customer concerns related to pricing, shipment delays, or order errors in a timely and professional manner.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Previous experience in customer service, order entry, or administrative support roles.
- Strong data entry skills with a high level of accuracy and attention to detail.
- Proficiency in Microsoft Office and experience with ERP or CRM systems.
- Excellent written and verbal communication skills.
- Ability to multitask, prioritize, and work effectively in a fast?paced environment.
- Experience supporting manufacturing, distribution, or B2B customers.
- Familiarity with order processing, quoting, and inventory coordination.
- Experience handling a high volume of customer inquiries and orders.
Job Details:
- Contract to Hire
- 100% onsite
- Pay $21- $25 an hour depending on experience
If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $21.00 to $25.00 per hour
Search managed by: Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.