LHH is working with a client based in Louisville, KY that is looking to hire a Tier 1 Help Desk Analyst to join our team for a 6 month project. The role will require 100% onsite.

• Our client would like for this person to start ASAP, so candidates will need to be local to Louisville currently to be considered.

Technical Support:

• First-line resolution: Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals.

• Application support: Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools).

• Remote and on-site assistance: Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary.

• Documentation and escalation: Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists.

• Audio / Visual support: Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools.

Active Directory:

• Password resets: Assist users with password resets and account lockouts, maintaining a secure password reset process.

• Troubleshooting: Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors.

• Communication: Effectively communicate with senior IT staff regarding Active Directory issues that require further expertise.

Windows Device Management:

• New user setup: Configure new employee devices with necessary software, accounts, and security settings.

• Image deployment: Maintain and deploy standardized system images for consistent configuration across devices.

• Driver updates: Keep device drivers updated to ensure optimal performance and security.

• Patch management: Apply critical Windows updates and security patches in a timely manner.

• Hardware repairs and replacements: Perform basic hardware troubleshooting and diagnostics. Replace defective components like HDDs, RAM, and keyboards.

Mac and iOS Device Support:

• Troubleshoot common issues with macOS and iOS devices, including connectivity, software, and hardware problems.

• Assist users with basic Mac and iOS configurations and settings.

• Maintain awareness of updates and security vulnerabilities for Apple devices.

Network Printer Management:

• Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts.

• Maintain an inventory of network printers and toner cartridges.

Inventory and Recycling:

• Maintain accurate records of all IT hardware and peripherals.

• Track device lifecycles and schedule replacements.

• Coordinate secure data wiping and proper disposal of retired hardware.

• Implement eco-friendly recycling practices for obsolete equipment.


Additional Responsibilities:

• Participate in IT projects and initiatives as assigned.

• Stay up-to-date on the latest technologies and industry trends.

• Adhere to company policies and procedures.

• Maintain a professional and positive attitude.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.