Technical Customer Service Rep

Responsibilities:

· Serve as a Key Account Manager handling multiple blue-chip Fortune 500 customers in the automotive, lawn and garden, medical, aerospace and telecommunications industries

· Act as the engineering liaison to coordinate with other departments to assure all aspects of the customer experience is handled flawlessly, including Quoting, Technical Support, Order Entry and Inventory Planning

· Responsible for incoming technical product calls for orders, availability, quotes, pricing and technical inquiries.

· Process orders, forms, applications and requests.

· Work as a liaison between sales, manufacturing and shipping on a daily basis.

· Open and maintain customer accounts by recording account information, keeping records of customer interactions and running reports

Requirements:

· BA or BS Degree Preferred but not required

· Manufacturing Engineering Major Highly Preferred

· Technical competencies for dealing with automotive mechanical parts

· Experience with fasteners or similar related products and industries

· Minimum relative experience needed is 3 years

· Ability to work in a fast-paced environment

· Must have excellent verbal and written communication skills to work closely with Inside and Outside Sales Team to assure 100% customer satisfaction

· Advanced Proficiency needed in Large ERP or MES

· Advanced Proficiency with MS Word, PowerPoint, Excel

Pay Details: $75,000.00 to $85,000.00 per year Search managed by: Robert Park

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.