LHH is actively seeking a Medical Information Specialist for one of our top clients! The Medical Information Specialist supports the development, management, and delivery of scientifically accurate medical information content for healthcare professionals, patients, and consumers. This role includes leadership responsibilities, cross-functional collaboration, and oversight of medical inquiry responses to ensure compliance, accuracy, and consistency across local and global operations.

This is a remote position long term contract opportunity with our client.

Key Responsibilities

Medical Information & Content Management

• Manage, maintain, and localize scientifically accurate global and local medical response documents for consumer healthcare and pharmaceutical products.

• Write, review, and update global and local medical information content, ensuring alignment with product labeling, regulatory standards, and internal policies.

• Ensure the quality, integrity, and consistency of responses provided to healthcare professionals, patients, and consumers in the U.S. and globally.

• Leverage regional and local insights to identify content gaps and recommend new or updated materials.

• Identify efficiencies and opportunities to optimize content creation, review, and maintenance processes.

• Perform ongoing literature reviews, critically evaluate scientific data, and organize complex information into clear, compliant responses.

• Provide summaries of literature searches for NDA annual reports and assist with medical compendia reviews and FDA submissions.

Inquiry Management & Compliance

• Manage medical information inquiries and respond to complex local and global escalations.

• Provide medically sound responses to inquiries escalated from contact centers, outsourced partners, and internal stakeholders.

• Conduct regular contact center quality checks and support training for internal teams and external partners.

• Ensure compliance with medical information requirements, federal regulations, and internal procedures.

Leadership & Collaboration

• Lead and manage direct reports within the U.S. Medical Information team, providing mentorship, performance oversight, and strategic direction.

• Serve as a medical and product knowledge resource for colleagues globally.

• Collaborate closely with Medical, Regulatory, R&D, Quality, and other cross-functional partners to ensure accurate and compliant responses.

• Support cross-functional projects through content development, editing, database management, and process execution.

• Suggest and support improvements to policies, procedures, and work instructions used internally and with external vendors.

Innovation & Insights

• Provide business stakeholders with actionable insights and recommendations based on product knowledge, therapeutic area expertise, and customer interactions.

• Contribute to the identification and implementation of innovative channels for medical information dissemination (e.g., chatbots, live chat, mobile applications).

Education

• Bachelor’s degree in a scientific discipline required

• Advanced degree (PharmD, PhD, MD, or MS) in a healthcare-related field preferred

Required Experience & Qualifications

• Minimum of 3 years of relevant technical experience in Medical Information or an equivalent function within the pharmaceutical or consumer healthcare industry

• At least 1 year of people management experience

• At least 1 year of experience writing scientific medical information response documents and managing medical and non-medical consumer healthcare product escalations

• Strong understanding of medical information compliance requirements and the ability to incorporate the consumer perspective into responses

Preferred Qualifications

• Knowledge of product labeling and U.S. federal regulations related to OTC and prescription pharmaceutical products

• Experience using Salesforce CRM and Veeva Vault Medical/RIM

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.