LHH is actively seeking a seasoned Technical Account Manager, skilled in Incident Management and Integrations, for one of our top clients in Fintech! This will be a 100% remote, contract opportunity with our client. If you're passionate about solving complex technical challenges, thrive in a fast-paced environment, and love helping businesses succeed, we’d love to hear from you—apply today and be part of our journey to redefine commerce!

Position Overview:

We're seeking a technically skilled and business-savvy professional to serve as the central point of contact for our merchant and agency partners. This role involves leading technical engagement efforts, resolving complex integration issues, and enhancing partner satisfaction through hands-on support and collaboration across internal teams.

Key Responsibilities:

• Act as the lead technical advisor for merchants and partners, ensuring smooth onboarding, ongoing support, and continued technical growth.

• Address and resolve technical challenges swiftly and effectively, maintaining professionalism throughout.

• Collaborate with account managers and other customer-facing departments to deliver a cohesive support experience.

• Cultivate strong, trust-based relationships with partners that promote continued usage and deeper adoption of our commerce solutions.

• Educate both external partners and internal teams on platform features, updates, and best practices.

• Maintain clear, concise updates on open technical issues, ensuring transparency and consistent communication.

• Share insights and roadblocks encountered with your team to enhance collective knowledge and improve future processes.

• Lead the integration lifecycle across physical and digital environments, ensuring robust and reliable execution.

• Utilize web development skills (HTML, CSS, JavaScript) to investigate and resolve front-end integration hurdles on partner platforms.

• Monitor the health of integrations, identify root causes for disruptions, and implement solutions to reduce recurrence.

• Work cross-functionally with product, engineering, and operations teams to continuously improve merchant experiences.

• Support adoption of new features and tools by coordinating testing efforts, gathering feedback, and facilitating rollouts.

• Coordinate across teams to align goals, communicate priorities, and drive resolution of complex issues.

• Provide senior leadership with regular updates on high-priority merchant issues and ongoing initiatives.

• Play an active role in the product lifecycle by reviewing technical documentation, collecting stakeholder input, and participating in future planning and enhancement strategies.

• Lead technical investigations for incidents, ensuring accurate root cause analysis and implementing follow-up actions to improve resilience.

• Develop and distribute self-service content that enables merchants to troubleshoot common problems independently.

Qualifications & Skills:

• Strong English communication skills (written and verbal) in a professional context.

• Willingness to support key partners during non-standard hours when needed.

• Experience with e-commerce systems such as payment gateways, order processing, and analytics tools.

• Proficiency in APIs and the ability to communicate complex API concepts to both technical and business audiences.

• Working knowledge of HTML, CSS, and JavaScript.

• Comfortable using SQL for creating and modifying queries.

• Ability to interpret and analyze system logs with tools like Datadog.

• Skilled in diagnosing technical problems and comfortable interacting with diverse teams to find solutions.

• Proven ability to manage and prioritize technical requests from multiple partners.

• Strong stakeholder management capabilities, especially in translating technical topics for broader audiences.

• Track record of delivering operational support and managing technical projects.

• Experience juggling multiple technical engagements in a B2B environment.

• Passion for creative problem-solving and a hands-on approach to supporting partner success.

• Experience leading technical investigations, gathering information, directing efforts, and communicating outcomes.

• Comfortable working with senior executive stakeholders on strategic and technical initiatives.

• Exposure to platforms such as e-commerce, POS, ERP, CMS, or data reporting systems.

• Familiar with software deployment workflows, including environment management, QA/testing, and release cycles.

Preferred Education:

• Degree in Computer Science or a related technical discipline is a plus.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance