Patient Care Coordinator – 10 Open Positions

📍 Onsite | Overland Park, KS 66207

🕒 Shift: Monday–Friday, 10:30 AM–7:00 PM

💲 Pay: $22/hour

📅 Start Date: March 2

📌 Assignment Type: Temp-to-Hire (conversion opportunity based on performance + attendance)

About the Role

The Patient Care Coordinator supports critical operational functions within a specialty pharmacy environment. This position focuses heavily on data entry, customer service, and account accuracy, ensuring that patients, caregivers, and healthcare partners receive timely and accurate support.

You will be responsible for creating and updating patient accounts, processing information received from medical billers, and assisting various internal teams during high-volume periods.

Key Responsibilities

• Perform accurate, high-volume data entry across multiple systems.

• Create and maintain patient accounts, cases, and documentation.

• Update account information based on details provided by medical billers.

• Provide customer service support for overflow from other teams.

• Assist patients, caregivers, and healthcare providers with inquiries in a professional and timely manner.

• Work effectively in fast-paced, high-pressure situations.

• Utilize Microsoft Office, email, web-based applications, and CRM tools (Salesforce preferred).

• Demonstrate strong judgment and decision-making when assisting individuals with urgent needs.

Training Schedule

• Day 1: 8:30 AM–3:30 PM (1-hour paid lunch)

• Days 2–3: 8:30 AM–4:30 PM (1-hour paid lunch)

• Day 4+ (approx. 2 weeks): 8:00 AM–4:30 PM (30-minute unpaid lunch)

Required Qualifications

• Strong and accurate data entry skills.

• Prior experience in Specialty Pharmacy or Customer Service (preferred, not required).

• Proficiency with computers: Microsoft Office, email, web-based platforms, and typing/keyboarding.

• Experience assisting individuals in high-pressure, time-sensitive situations (phone or face-to-face).

• Strong multi-tasking and time management abilities.

• Dependability, professionalism, and a strong work ethic.

• Ability to receive and act on feedback in a positive, growth-oriented manner.

Preferred Experience

• Experience working with databases or CRM tools, especially Salesforce.

• Background in healthcare or pharmaceutical settings.

• Understanding of challenges patients face related to medical conditions and navigating their care.

Interview Requirements

• All interviews conducted via Microsoft Teams.

• Candidates must have Teams downloaded and tested prior to interview.

• Cameras must remain on during the interview.

Additional Notes

• No bonus opportunities for these roles.

• This is a great pathway to permanent employment for individuals who perform well and meet attendance expectations.

• Please use the updated agency submittal form for submissions.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.