LHH Recruitment Solutions is seeking an experienced IT Support Analyst for a local company in Phoenix, AZ. The role involves troubleshooting technical issues, configuring hardware and software, and working with a team to improve system performance.

Location: Onsite | Phoenix, AZ
Terms: Contract to Hire
Salary: $19/hour

Role Overview

Provide technical support for PCs, printers, software, and networking technologies. Configure equipment and software, train users, and document solutions for ongoing support. Serve as the initial point of contact for troubleshooting IT-related issues and collaborate with IT team members to resolve problems efficiently.

• Provide technical support for desktop systems, software, hardware, and network infrastructure.

• Respond to assistance requests via phone, email, or help desk system.

• Track issues to resolution and update the internal knowledge base.

• Escalate complex problems to appropriate teams.

• Maintain passwords, data integrity, and file system security.

• Communicate technical information to technical and non-technical personnel.

• Recommend hardware and software solutions, including upgrades.

• Support users with email, LAN/WAN, printers, desktop images, and applications.

• Act as the initial point of contact for troubleshooting IT problems.

• Liaise between users and technical escalation teams.

• Clean, modify, and repair computer hardware.

• Perform local travel as required.

• Other related duties as assigned.

Required Qualifications

• High school diploma or GED.

• Minimum 2 years of experience in IT Help Desk or IT customer service.

• Experience with Windows 7 and above in a server domain environment.

• Experience creating domain accounts in Active Directory.

• Experience troubleshooting unfamiliar software.

Preferred Qualifications / Skills

• Associate’s degree in Information Technology or related field.

• Superior customer service and strong written/verbal communication skills.

• Ability to handle multiple tasks, set priorities, and meet deadlines.

• Strong organization and tracking skills with attention to detail.

• Ability to work collaboratively across departments.

• Proficiency with common desktop applications and ticketing systems.

Ready to Take the Next Step? Apply now through LHH Recruitment Solutions and elevate your career with a global, thriving organization!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act


• Los Angeles City Fair Chance Ordinance


• Los Angeles County Fair Chance Ordinance for Employers


• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.