TechOps Supervisor

LHH is currently conducting a search for a people‑focused leader with strong monitoring and operational experience to support their growing Technical Operations organization. This is a high‑impact leadership role focused on team development and improving production reliability.

Primary Responsibilities

• Lead the Monitoring and Production Support teams, ensuring consistent execution across incident response, alerting, and operational workflows.

• Drive improvements in telemetry quality, tagging standards, dashboards, and monitoring strategy.

• Support operational readiness for product teams, including CI/CD visibility and SDLC delivery metrics.

• Partner closely with Incident, Change, and Problem Management to enhance service stability and reduce noise, false positives, and time‑to‑resolution.

• Guide team execution of automation, Infrastructure‑as‑Code practices, and observability‑as‑code implementations.

• Establish structured team rhythms such as 1:1s, standups, retrospectives, and planning cadences.

• Provide oversight and review of monitoring standards, release quality signals, and runbook maturity.

• Act as an escalation point for high‑severity incidents in a 24/7 operations environment.

• Collaborate with Engineering, Security, and TechOps leaders to improve service instrumentation and reliability.

• Ensure operational processes are repeatable, measurable, and aligned with organizational strategy.

• Perform other leadership duties and responsibilities as assigned.

Qualifications

• 2+ years of direct people‑leadership experience (hiring, coaching, performance management).

• 3+ years in TechOps, SRE, DevOps, or a similar operational role.

• Strong understanding of monitoring and observability tools (Datadog or similar).

• Functional AWS experience (EC2 plus containers/serverless experience preferred).

• Familiarity with IaC (Terraform), automation scripting (Python or Bash), and modern delivery metrics (DORA).

• Proven ability to implement operational processes and drive team accountability.

• Excellent communication, collaboration, and conflict‑resolution skills.

Preferred:

• 5+ years total experience in TechOps/SRE/DevOps

• Experience with APM, distributed tracing, SLOs, and large‑scale observability environments

• Background with configuration management tools (Ansible, Chef)

• Exposure to DevSecOps or compliance frameworks

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.