Job Title: Case Manager

Full-Time, Non-Exempt

Company: Nonprofit – LHH

Pay: $25-30/HR

Location: Sacramento, CA

Purpose of the Role

The Case Manager supports program participants in setting, pursuing, and reaching their goals toward financial independence and self-sufficiency. This position may require home visits, a flexible work schedule, and availability during evenings or weekends to meet participant needs.

Key Responsibilities

• Conduct eligibility screenings for prospective participants and provide detailed program information.

• Collect and verify required documentation, including income and authorization forms; review with supervisor.

• Complete assessments such as HMIS Intake, VI-SPDAT, and Housing Retention Assessment to identify participant strengths, needs, and risks.

• Interview participants and gather relevant information to develop individualized service plans.

• Analyze assessment data to create comprehensive, participant-centered plans.

• Understand and evaluate participant health and social risk factors using appropriate risk stratification.

• Provide guidance on health and social service systems.

• Establish goals aligned with participant needs, available resources, and required level of care.

• Document all interactions and updates in the case management system accurately.

• Communicate care plans to internal staff as needed.

• Complete case planning tasks and updates within established timelines.

• Conduct regular reassessments of participant progress, adjusting plans as needed.

• Connect participants to community resources and organizational services.

• Proactively recommend adjustments to care plans when progress stalls or regresses.

• Maintain accurate, timely documentation in case files.

• Communicate eligibility changes for services or financial assistance.

• Uphold confidentiality and compliance with legal reporting requirements.

• Facilitate case closure based on established criteria, including successful program completion or voluntary exit.

• Participate in case conferences and coordination meetings.

• Stay informed about best practices in housing and social services.

• Maintain connections with internal and external resource partners.

• Manage a caseload of 20–50 households, depending on service type.

• Provide education on budgeting, financial management, tax credits, and credit repair.

• Assist participants in accessing public and private resources to support stabilization.

• Ensure minor children are enrolled in school and connected to needed services.

• Report challenging participant issues to supervisors with recommendations for service adjustments.

• Assist in preparing progress reports for internal and external audiences.

• Attend required and recommended trainings.

• Follow procedures for opening new service files.

• Maintain accurate participant data in the HMIS system; complete entries within 24 hours of service delivery.

Required Skills

• Knowledge of social service systems and self-help strategies.

• Ability to independently counsel individuals experiencing mental health, substance use, or homelessness challenges.

• Understanding of public benefits and financial resources.

• Strong motivational interviewing skills.

• Crisis intervention, conflict resolution, and trauma-informed care experience.

• Bachelor’s degree in social services or related field, OR equivalent combination of education and experience supporting individuals facing crisis or trauma.

• Experience working with low-income and/or homeless populations.

• Proficiency with Microsoft Office (Outlook, Word, Excel).

• Ability to work flexible hours, including evenings and weekends.

• Experience working with diverse populations and partner agencies.

• Reliable transportation and a driving record that meets insurance requirements.

• Ability to pass a criminal background check.

Preferred Qualifications

• Master’s degree in social services, psychology, or related field.

• Experience with low-income housing programs or supportive housing.

• Bilingual in English and Spanish.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.