Customer Service Representative

Location: Sacramento, CA

Key Responsibilities:

• Complete eligibility screenings, intake assessments, and gather required documentation.

• Develop and monitor individualized service plans; update progress regularly.

• Connect participants to housing, financial, and supportive resources.

• Maintain accurate documentation and enter HMIS data within required timelines.

• Conduct follow-ups, reassess needs, and adjust plans to support participant progress.

• Ensure compliance with confidentiality and program guidelines.

• Provide guidance on budgeting, benefits, and stabilization services.

• Participate in case conferences and prepare progress updates.

Required Skills & Qualifications:

• Knowledge of social services, public benefits, and community resources.

• Experience supporting individuals facing homelessness, mental health, or substance-use challenges.

• Skills in motivational interviewing, crisis intervention, and trauma-informed care.

• Bachelor's degree in social services or related experience.

• Proficiency with Microsoft Office and case management systems.

• Ability to work flexible hours and maintain confidentiality.

• Reliable transportation and ability to pass a background check.

• Preferably: Bilingual in English and Spanish.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.