Job Title: Customer Service Representative

Schedule: Onsite | Monday–Friday

Start Date: ASAP

Position Summary

The Case Manager functions as both a Customer Service Representative and a case management support resource. This includes handling policyholder inquiries, processing service requests, managing case files, and ensuring accurate documentation. The ideal candidate has prior insurance experience, strong communication skills, and thrives in a high‑volume service environment.

Training and daily support will be provided by the current CSR and the Renewal Manager.

Key Responsibilities

• Handle 30–50 inbound customer calls per day and provide clear, professional assistance.

• Manage case files, service tickets, and various insurance policy service requests.

• Process certificates of insurance and related documentation.

• Support ongoing casework and perform administrative tasks assigned by leadership.

• Maintain accurate, timely updates within internal tracking systems.

• Deliver exceptional service and guidance to policyholders.

• Collaborate closely with the CSR and Renewal Manager during training and transitions.

• Assist with renewal workflows and help resolve service-related escalations.

• Uphold company standards for communication, accuracy, and customer care.

Requirements

• Insurance experience required (CSR, agency service, case management, or similar).

• Proficiency in Microsoft Office and general computer systems.

• Experience processing certificates or insurance service requests.

• Ability to handle a high call volume (30–50 calls daily) in a professional manner.

• Strong organizational and multitasking skills in a fast-paced environment.

• Excellent verbal and written communication skills with a friendly, professional tone.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.