Job Title: IT Support Analyst(Contract-to-Hire)

Location: Downtown Sacramento, CA (Hybrid: 2–3 days/week onsite)

About the Role

Our client is seeking a Service Desk Engineer to join their IT team on a 6-month contract-to-hire basis. This is an excellent opportunity to work in a collaborative environment that values reliability, technical proficiency, and strong communication skills. The role is hybrid, requiring 2–3 days per week onsite at in downtown Sacramento.

Key Responsibilities

• Level 1 & Level 2 Support: Provide technical assistance for Windows-based environments, addressing user issues promptly and professionally.

• Ticket Management: Review, prioritize, and resolve support tickets primarily through Freshservice.

• Device Lifecycle Management: Handle laptop imaging, refresh cycles, procurement, inventory, and e-waste management.

• Meeting Room Setup: Assist with AV and technical setups for meetings as needed.

• Asset Management: Utilize tools such as Snipe IT, IT Glue, and Jira for tracking and documentation.

Top Must-Haves

• Ability to work onsite in a hybrid schedule (2–3 days/week, rotation required).

• Technical proficiency in:

  • Windows environments

  • Laptop imaging and asset management

  • Freshservice, Snipe IT, Jira, Atlassian, and IT Glue

• Strong communication and customer service skills; approachable and able to explain technical solutions clearly.

Qualifications

• Experience supporting Windows environments; minimal iOS support.

• Familiarity with IT service management tools (Freshservice, Jira, etc.).

• No degree required—equivalent work experience accepted.

• Industry experience in dental, insurance, or property management is a plus but not required.

Schedule & Work Environment

• Hours: Monday–Friday, 8:00 AM–5:00 PM PT (40 hours/week).

• No after-hours or on-call expected.

• Collaborative, open culture—ideal candidates are reliable, communicative, and eager to learn.

Compensation

Hourly Pay: $26-32/hr

Benefit Offerings:

• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

  Equal Opportunity Employer/Veterans/Disabled

  To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

  The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.