• Deliver support to users across a broad range of business applications, ensuring issues are addressed quickly and thoroughly.
• Plan and carry out system testing cycles following updates, maintenance, or changes to confirm everything continues functioning as intended.
• Work jointly with members of the Financial Systems & IT group to architect, deploy, and maintain technology solutions used across financial operations.
• Build, enhance, and manage custom tools within the Microsoft Power Platform ecosystem, including automated workflows, applications, and analytics dashboards.
• Oversee the creation, integration, and upkeep of databases and data platforms that enable Financial Services teams to operate efficiently.
• Engineer and implement reporting assets—such as dashboards, data queries, and specialized financial application components—to support organizational needs.
• Evaluate business needs and convert them into technical specifications used for developing software, workflows, or redesigned processes.
• Manage complex initiatives that span multiple departments, focusing on system improvements, data restructuring, and advanced technology solutions.
• Introduce system updates, performance improvements, and general maintenance to keep financial tools secure, stable, and running efficiently.
• Maintain system reliability by monitoring performance trends, troubleshooting issues, and proactively responding to potential disruptions.
• Support connections between internal systems and external platforms, ensuring information flows correctly through integrated tools.
• Develop and maintain documentation outlining how applications are configured, how systems are set up, and how financial technologies should be operated or supported.
• Drive improvements in financial procedures—such as billing, collections, eBilling, special pricing arrangements, and cash application—by participating in process?enhancement initiatives.
• Provide expert guidance on workflow logic, data fields, interface layouts, system configuration choices, and integrations with external vendors.
• Execute comprehensive test strategies for new functionality, system upgrades, and automation solutions to ensure they deploy smoothly and meet requirements.

• Bachelor's Degree in Computer Science or Technology preferred
• Demonstrated knowledge of web-application programming using MS Development Stack
• Demonstrated knowledge of programming languages including Visual Basic, Visual C#, Java, Javascript, Structured Query Language (SQL), MS Power Platform, SSMS, SSRS, ETL tools (Alteryx or SSIS), Boomi, MS Access, MS Excel, MS Word, ChromRiver, ARCS, Aderant Design and Classice
• Communicates clearly in both writing and conversation, adjusting style to suit the situation.
• Able to remain steady and professional when facing tight timelines or challenging circumstances.
• Reads and evaluates information thoroughly to draw accurate conclusions.
• Quickly adjusts to new processes or shifting expectations while maintaining a service?focused mindset.
• Works well with colleagues, contributing effectively to group goals and shared responsibilities.
• Identifies issues and resolves them promptly by determining the most practical course of action.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.