Case Manager (Onsite | Sunday–Thursday, 9:00 AM–6:00 PM)

We are seeking a compassionate and organized Case Manager to support individuals experiencing homelessness.

Role Overview

The Case Manager provides direct support to unsheltered and sheltered clients, helping them access housing and essential services while maintaining accurate documentation and compliance with program and funder requirements.

Key Responsibilities

• Initiate contact and build working relationships with unsheltered individuals to support housing placement and service access

• Engage and support clients when services are delayed or not immediately obtained

• Assist clients with housing readiness documentation (ID, Social Security card, income verification, etc.)

• Support completion of housing applications and accompany clients to housing-related appointments as needed

• Maintain complete and accurate client records, daily activity logs, mileage logs, and required reports

• Enter all client data into HMIS or other homeless management databases

• Ensure compliance with program guidelines and funder requirements

Required Qualifications

• High School Diploma required; Associate’s degree preferred

• Minimum of 1 year of case management experience

• Experience or background in substance abuse and recovery services

• Strong computer skills and ability to complete required trainings

• Ability to listen with sensitivity and respond to diverse needs with professionalism and empathy

• Ability to demonstrate tact, courtesy, and a positive, client-centered approach

• Familiarity with Harm Reduction and Housing First models of service delivery

• Valid California driver’s license with no more than two points on driving record

• Adequate auto insurance

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.