Service Desk Associate

Location: Santa Fe New Mexico

Pay: $55k-$60k /year

LHH is partnering with a valued client that is seeking to hire a Service Desk Associate who will be supporting employees across the organization. This role is perfect for someone who enjoys problem‑solving, learning new tools, and delivering excellent service.

What You’ll Do

• Provide responsive support to onsite and remote users

• Troubleshoot issues across Windows, macOS, Microsoft 365, and core business applications

• Handle Tier 1–2 support and escalate when appropriate

• Assist with device setup, endpoint configuration, and mobile support

• Support AV/meeting technologies including conference and Zoom‑based rooms

• Document solutions and contribute to team process improvements

• Collaborate with teammates and coordinate with vendors when needed

• Follow security, access, and data‑protection procedures

What You Bring

• 1+ years of IT or desktop support experience

• Strong customer‑service orientation and communication skills

• Ability to prioritize tasks in a fast‑moving environment

• Comfort supporting users at all technical skill levels

Preferred Skills

• Experience with Windows and macOS

• Familiarity with Microsoft 365, Active Directory/Entra ID, and Intune

• Exposure to Citrix or ITSM systems such as Freshservice

• Understanding of basic cybersecurity concepts

• Experience supporting AV equipment or collaboration tools

Benefits

• Unlimited PTO, 40 hours sick leave, 16 hours volunteer time off

• Free breakfast and lunch on Wednesday and Fridays

• Onsite Fitness Center

• Student Loan payments

• $5250 in continuing education allowance annually

• 3% safe harbor contribution to 401k - 100% vested immediately + profit sharing contributions

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.