Service Desk Associate – Security Specialist (Onsite)

Location: Santa Fe, NM

Pay: $55k-$60k /year

LHH is partnering with a valued client that is seeking to hire a Service Desk Security Specialist. This is a hybrid support + security role where you’ll strengthen endpoint security, improve user protections, and support day‑to‑day IT operations. This is a great fit for someone who enjoys hands‑on technical work and wants to grow into cybersecurity or infrastructure engineering.

What You’ll Do – Security‑Focused Work (~60%)

• Oversee workstation and application updates using Intune and Defender‑based tools

• Track and maintain endpoint protection controls, ensuring devices remain compliant and secure

• Support safe email and browsing activity through Microsoft 365 security features

• Maintain reliable visibility of devices and applications across the environment

• Assist with investigative steps during endpoint‑related security events, partnering with security teams as needed

• Apply secure configuration standards for systems and user applications

• Support awareness initiatives such as simulated phishing exercises and user education activities

• Use scripts and automation to streamline routine security tasks and increase consistency

What You’ll Do – Service Desk Operations (~40%)

• Provide end‑user assistance with an emphasis on secure handling and best practices

• Offer operational support during busy periods or team coverage gaps

• Recommend enhancements that simplify workflows and strengthen service operations

• Build and update documentation, guides, and internal knowledge articles

• Work closely with team members to deliver a consistent, professional support experience

Collaboration & Development

• Contribute to endpoint, security, and end‑user computing projects

• Coordinate regularly with Infrastructure, Security, and Identity teams to maintain alignment

• Engage with vendors or external partners for troubleshooting and escalations

• Participate in shift coverage or on‑call rotations when scheduled

• Gain exposure to enterprise‑grade tools and practices that support growth into senior IT or security roles

What You Bring

• 3–5+ years in IT support roles with responsibilities touching security or endpoint management

• Strong experience supporting Windows and macOS systems

• Hands‑on familiarity with Intune, Defender for Endpoint, and Microsoft 365 security features

• Understanding of endpoint protection concepts including patching, compliance, and configuration management

• Experience with ITSM systems such as Freshservice or similar platforms

• Strong documentation habits and the ability to stay organized in a fast‑moving environment

• A clear interest in automation, security, and expanding your technical depth

Preferred Skills

• Familiarity with frameworks like CIS or NIST

• Scripting experience, especially PowerShell

• Certifications such as CompTIA A+, Network+, or Security+

Benefits

• Unlimited PTO, 40 hours sick leave, 16 hours volunteer time off

• Free breakfast and lunch on Wednesday and Fridays

• Onsite Fitness Center

• Student Loan payments

• $5250 in continuing education allowance annually

• 3% safe harbor contribution to 401k - 100% vested immediately + profit sharing contributions

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.