Senior Processor Specialist

LHH Recruitment Solutions is seeking a Senior Processor Specialist for a dynamic and fast-paced environment. The Senior Processor Specialist will lead title and registration processing for multiple states, ensuring compliance with customer SLAs and jurisdictional requirements. This role involves managing high-volume transactional processes, coordinating workflows, and supporting operational excellence through training, reporting, and process improvement. The ideal candidate demonstrates critical thinking, attention to detail, and thrives under pressure in a results-oriented environment.

Location: St. Petersburg, FL 33712 – 100% On Site

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Day-to-Day Responsibilities:

• Process title and registration transactions across multiple states.

• Verify compliance with jurisdictional and client-specific requirements.

• Prepare and manage documentation: printing assignments, forms, signatures, notary, shipping labels, and client reporting.

• Maintain and update processing manuals and SOPs for cross-training.

• Research and expedite client requests promptly.

• Monitor service request workflows (Fresh Desk Tickets) and assist with backlog resolution.

• Review outgoing transactions for accuracy; correct errors and escalate issues as needed.

• Generate and share performance reports and assist with root cause analysis.

• Develop and conduct functional training for new and existing employees.

• Collaborate with other leads and departments to support business needs.

• Recommend staffing levels and hours to management.

• Handle emails, phone calls, and data entry tasks.

• Maintain confidentiality and professionalism in all interactions.

• Perform other duties as assigned by management.

Qualifications:

• High School Diploma or GED required.

• Minimum 2 years of experience in administrative or transaction processing roles.

• Ability to pass background checks per state credentialing requirements.

• Proficiency in proprietary software applications and intermediate Microsoft Excel and Outlook skills. Typing speed of 30–35 WPM.

• Strong analytical, organizational, and time management skills.

• Excellent written and verbal communication abilities.

• Ability to multitask and work under pressure in a team environment.

• High sense of urgency and initiative for customer service and problem resolution.

• Maintains strict confidentiality and demonstrates professionalism.

• Bilingual skills are a strong plus.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.