LHH is seeking a Sales & Customer Support Specialist for our client. This individual will provide critical operational and systems support to the Trade & Industrial Distribution Sales team. This role partners closely with Sales Managers and leadership to ensure CRM and ERP data accuracy, support reporting and analytics, and enhance overall sales effectiveness.

Serving as a Salesforce.com subject matter expert, this position plays a key role in data management, process optimization, and cross functional collaboration to support sales and customer service initiatives across the U.S. and Canada.

Key Responsibilities

• Maintain accurate and up to date customer, account, and contact data within Salesforce.com and SAP

• Support Sales Managers by ensuring account and data integrity across CRM and ERP systems

• Build, manage, and maintain customer contact databases within Salesforce.com

• Partner with IT teams in Germany to support Salesforce updates, including fields, templates, and new account onboarding

• Apply CRM best practices to improve system adoption, usability, and ongoing optimization

• Act as a Salesforce.com resource and subject matter expert for Sales and Customer Service teams

• Create, update, and maintain new customer accounts within SAP

Sales Operations & Support

• Provide operational support to regional and key account sales teams for the Trade & Industrial channel across the U.S. and Canada

• Assist with sales performance, commission, and rebate reporting and analysis

• Support sales presentations, reports, and materials development

• Provide systems, reporting, and process training for Sales and Customer Service team members

• Assist with special projects and cross functional initiatives as needed

• Perform additional duties as assigned

Qualifications

• Bachelor’s degree or equivalent relevant experience

• 3–5 years of experience in sales operations, sales administration, or customer/sales support roles

• Advanced proficiency in Microsoft Excel and PowerPoint

• Hands on experience with Salesforce.com required; SAP or similar ERP systems strongly preferred

• Strong analytical and business acumen

• Excellent written and verbal communication skills

• Highly organized, detail oriented, and solutions focused

Pay/Benefits:

• Pay: $55,000 - $75,000

• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.