Job Title: Temp-to-Hire Warranty Billing and Cancellations Clerk

Location: West Palm Beach, FL (100% Onsite)

Job Type: Temporary to Hire

Job Description:

This is a temp-to-hire position, offering an excellent opportunity for growth and long-term employment within our company.

Key Responsibilities:

• Warranty Billing: Process warranty claims and ensure accurate billing to manufacturers. Verify and reconcile warranty payments and credits.

• Cancellations: Handle warranty cancellations, including processing refunds and updating records. Communicate with customers and manufacturers to resolve any issues related to cancellations.

• Documentation: Maintain accurate and up-to-date records of all warranty transactions and cancellations. Ensure all documentation is complete and compliant with company policies and manufacturer requirements.

• Customer Service: Provide exceptional customer service by addressing inquiries and concerns related to warranty billing and cancellations. Assist customers in understanding warranty terms and conditions.

• Collaboration: Work closely with the service department, accounting team, and manufacturers to ensure smooth processing of warranty claims and cancellations. Coordinate with other departments to resolve any discrepancies or issues.

• Reporting: Generate and analyze reports related to warranty billing and cancellations. Provide insights and recommendations to improve processes and efficiency.

Qualifications:

• Experience: Previous experience in warranty billing, cancellations, or a related field within the automotive industry is preferred.

• Skills: Strong attention to detail, excellent organizational skills, and the ability to multitask effectively. Proficiency in using dealership management software and Microsoft Office Suite.

• Communication: Excellent verbal and written communication skills. Ability to interact professionally with customers, team members, and manufacturers.

• Problem-Solving: Strong analytical and problem-solving abilities. Ability to handle complex situations and resolve issues efficiently.

• Education: High school diploma or equivalent required. Additional certifications or training in automotive warranty processing is a plus.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance